Where do you ship to?
We currently offer nationwide shipping in the Philippines.
What are your shipping options?
Greater Metro Manila
- Same-day delivery via customer's courier of choice, with 2:00PM daily cut-off
- Standard delivery (2-3 business days)
- Standard Delivery (3-7 business days)
How much does shipping cost?
We currently offer free shipping for standard delivery option nationwide (PH).
Same-day delivery option is also available for orders within Greater Metro Manila at the customer's expense.
When will my order arrive?
Please allow up to 3 business days for your order to be dispatched.
Standard delivery lead times are 2-3 days for Greater Metro Manila addresses and 5-7 days for Provincial addresses.
Same-day deliveries are also available for orders within Greater Metro Manila with a daily cut-off of 2:00PM.
Please note: Shipping timeframes may be subject to change without prior notice.
Can I edit/change my order and/or shipping details?
Order and shipping details cannot be edited or changed once the order has been placed and payment has been processed/confirmed.
We recommend requesting for your incorrect order to be canceled or returned by sending us an email at firstname.lastname@example.org and then placing a new order with your correct order/shipping details.
What is your shipping policy?
See our detailed Shipping Policy here.
How do I return my order?
To request for a return, you can contact us at email@example.com along with your order number and details, proof of purchase, reason/s for return, and if necessary, documents to support your reason/s for return.
If your return is accepted, we'll send you instructions on how and where to send your package.
What is your return policy?
For more details on returns & exchanges, see our full Refund Policy.
What payment methods do you accept?
Our online store accepts the following payment methods:
- PayPal Express
- Visa/Mastercard Credit or Debit Card via PayMongo
- GCash/GrabPay/Maya via PayMongo
- BPI/UnionBank Online Banking via PayMongo
- BillEase BNPL via PayMongo
- Cash on Delivery (COD)
- Bank Transfer (BPI, UnionBank)